Vulnerable Customers

At Help 4 Tenants, we understand that some customers may need extra support.

This could be due to health conditions, financial difficulties, bereavement, disability, language barriers, or other personal circumstances.

If you need additional support, please let us know. We will do our best to communicate in a way that works for you and make reasonable adjustments where appropriate

We may be able to:

  • Take extra time to explain information
  • Communicate in a way that suits your needs
  • Allow a trusted person to assist you
  • Be flexible with how we contact you

Help 4 Tenants operates on a seek-and-refer basis. If we refer you to a solicitor and you have told us about any support needs, we may share relevant information with them (with your consent) so they can continue to support you.

If you would like to discuss any support requirements, please contact us.

  • Email: customerservices@tenantclaims.co.uk
  • Phone us on: 01909 490984
  • By Post: Yes Catalogue ltd T/A Help 4 Tenants, Building 2 – Office 2, Retford Enterprise Centre, Randall Way, Retford, DN22 7GR.

(Open Monday-Friday, 9am-5pm)

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